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Explore How We Protect Your Privacy

At mylucku88, your personal data is handled with care and transparency — we collect only what we need to run your account and process your transactions through Touch…

Data collected only as neededTouch 'n Go, GrabPay, Boost dan FPX transaction recordsYour right to access and correct your dataMalaysia-jurisdiction framingDirect contact path for privacy requests

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Browse the Data We Collect and Why

mylucku88 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

We collect account registration details (name, email address, preferred contact method) and transaction records when you deposit or withdraw using Touch 'n Go, GrabPay, Boost dan FPX. Device identifiers and session logs are captured automatically to keep your account secure and to detect unusual activity. We

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do not sell your personal data to third parties. Data is retained for as long as your account remains active and for a further period required under applicable Malaysian law. Where cross-border processing is necessary, we apply contractual safeguards consistent with local regulatory expectations. Access to
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your raw data is restricted to authorised personnel only, and all staff with data access are bound by confidentiality obligations. Your continued use of mylucku88 services is subject to local law governing digital services in your region.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

Open a Privacy Request With Us

Team online

Email Privacy Request

Send your data access, correction or deletion request to our privacy inbox. We aim to acknowledge your message within one working day and resolve it within 14 calendar days from receipt.

Live Chat Support

Start a live chat session from any page on mylucku88.com. Our support team can log your privacy query and route it directly to the data team on your behalf without delay.

Written Correspondence

For formal written requests regarding data held under your account, you may submit a signed letter through our contact form. We will verify your identity before processing any sensitive data changes.

HOW WE HANDLE DATA

See How We Manage Your Account Data

From the moment you open your account to each transaction you make via Touch 'n Go, GrabPay, Boost dan FPX, we apply consistent data-handling standards.

Cookie Usage

We use session cookies to keep you logged in and preference cookies to remember your language and display settings.

Account Security

Your account password is stored as a salted hash — we never hold it in plain text.

Data Retention

Account data is retained while your account is active. After closure, we keep records for the period required under Malaysian…

Payment Data Handling

Transaction references for Touch 'n Go, GrabPay, Boost dan FPX are stored for reconciliation and dispute resolution.

Third-Party Sharing

We share data with payment processors and fraud-detection partners only to the extent necessary to complete your transaction or protect…

Your Rights and How to Act

You have the right to access, correct, or request deletion of your personal data held by us.

Check the Answers to Common Privacy Questions

Below are the questions we receive most often about how mylucku88 collects, stores and protects personal data. If your question is not covered here, reach out through live chat or the privacy email and we will respond directly.

We collect your name, email address, preferred contact method and device identifiers at registration. When you transact via Touch 'n Go, GrabPay, Boost dan FPX, we also log the transaction reference and outcome for reconciliation purposes.

We retain your account records for the period required under applicable Malaysian law after closure. Once that retention period expires, your data is permanently deleted from our active systems and backup archives.

Yes. Submit a data access request via live chat or our privacy email. We will verify your identity first, then provide a summary of the personal data we hold against your account within 14 calendar days of confirming your identity.

Only with payment processors and fraud-detection partners, and only to complete your transaction or protect your account. We do not sell your data to advertisers, data brokers, or any other commercial third party under any circumstances.

Contact our support team via live chat or email with the specific correction or deletion you need. After identity verification, we will update or remove the relevant data and confirm the change to you in writing.

We use session, preference and anonymised analytics cookies. You can adjust cookie preferences through your browser settings at any time. Disabling session cookies may affect your ability to stay logged into your account during a visit.

We store only the transaction reference and outcome — not full e-wallet credentials or account numbers. Full payment credentials remain with the respective payment provider and are never written to our servers during processing.

Explore How We Protect Your Privacy

Open a Privacy Request With Us

Email Privacy Request

Live Chat Support

Written Correspondence

See How We Manage Your Account Data

Cookie Usage

Account Security

Data Retention

Payment Data Handling

Third-Party Sharing

Your Rights and How to Act

Check the Answers to Common Privacy Questions

01 What personal data does mylucku88 collect when I open an account?

02 How long does mylucku88 keep my personal data after I close my account?

03 Can I request a copy of the data mylucku88 holds about me?

04 Does mylucku88 share my data with third parties?

05 How do I request that mylucku88 correct or delete my personal data?

06 What cookies does mylucku88 use and can I turn them off?

07 Is my payment data from Touch 'n Go, GrabPay, Boost or FPX stored on mylucku88 servers?

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